At Jeune Premier we have the following payment options: Bank transfer, Visa, Mastercard, Maestro, PayPal and IDEAL.

Sometimes it happens that your online payment fails or you didn't have your card on hand. Don't worry, you can still do your payment by banktransfer. These are our bankdetails:

Premiers BV

IBAN: BE 53 3631 1493 6653.

Bank: ING

BIC: BBRUBEBB

Remember: when you pay don't forget to mention your name and order number.

Transfers can take between 1 and 5 days to be on our account. Remember: Your order will only be shipped as soon as payment is received when choosing a bank transfer.

Certainly you can! Thanks to our collaboration with Klarna, you have the option to pay only when your order has been delivered and when you are completely satisfied. Your order will be shipped in the same way as with any other payment method. With Klarna you always have 0% interest and no extra costs if you pay on time within 35 days. And you only pay for the items you wish to keep, of course. Remember: If you opt to pay via bank transfer, your order will only be shipped as soon as payment is received.

Yes, for secure online payment we work together with the International company Mollie. As a market leader in online payment solutions for e -commerce Mollie guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Mollie and the buyer. Neither we nor any third parties get your card number or other information to see. Mollie verify the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made. So your order will be confirmed and immediately proceeded to dispatch.

Yes. Please send an email to info@jeunepremier.be to request your invoice.

You can receive your order at any address (home, work, etc. , mailbox is not possible).

Once your package will be sent with GLS you receive an email confirmation from our courier service with the tracking code.

We will send generally with the courier service of GLS and this only on weekdays.

The shipping cost are calculated per country per amount. You can find the exact rates when checking out, after you have entered your correct address. Based on this address the exact shipping amount will be displayed in your check-out basket.

Please check your address when completing the data on the checkout page! If you see in our confirmation email a wrong delivery address, please contact us immediately by mail info@jeunepremier.be. Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again.

The delivery person of bpost, DPD, GLS or UPS will deliver the order to the indicated delivery address. If you are not at home during the first delivery attempt, you will receive a notice of absence.

This may be in the form of a note in the letterbox, an email or a Track & Trace link.

With this notice of absence, the delivery person inform you where your order is located, with the following three options:

• A new delivery attempt will be made on the subsequent working day. During a second delivery attempt, your order may be delivered by a different courier;

• The order has been delivered to one of your neighbours;

• The order is waiting for you at a collection point.

At Jeune Premier, we strive to provide our customers with the best products and services.
However, if you are not completely satisfied with your purchase, you can make use of our return policy.

Below you will find the conditions:
Return period Items can be returned within 14 days after receiving your order.
Condition of items: Returned items must be unused, undamaged, and in their original packaging.
Return procedure: You can register your return and request a prepaid label via the link below:

Just follow these steps.
Administrative Costs To process the return, an administrative fee of €2 per returned box will be charged. For orders above €500 that are returned, an additional administrative fee will be charged. This applies to payments made through external payment providers such as PayPal and Mollie. This amount will be automatically deducted from your refund.

Refunds
Once we have received and inspected your return, the refund will be processed within 14 business days.
The refunded amount will be transferred via the same payment method used for the original purchase, minus the administrative costs and prepaid label fee. Exceptions

Personalized items or items made specifically to order cannot be returned.

If you have any questions about the return process, please feel free to contact our customer service at info@jeunepremier.com. We are happy to assist you!

Goods are considered defective if received damaged, or if a manufacturing defect occurs within two years of purchase. Please note that items damaged due to wear and tear, improper use, fall, fire or water damage are not considered defective.

If you have received the goods damaged ('visible defect') Jeune Premier asks that you report this defect along with a photo of the defect and the proof of purchase within two months of delivery. Jeune Premier will then contact the Customer regarding the free replacement and/or repair of the defective item.

If a manufacturing defect occurs within two years of purchase that could not reasonably have been known at the time of delivery ("hidden defect"), Jeune Premier asks that this defect be reported as soon as possible, and at least within 2 months of its discovery, along with a photograph of the defect and proof of purchase. In such a case, the Customer may invoke our warranty policy and Jeune Premier will contact the Customer regarding the free replacement and/or repair of the defective item.

The normal cost of return in these cases shall be borne by Jeune Premier."

For more information on exercising the legal right to warranty, please refer to our B2C general terms and conditions of sale."

You can register your return and request a prepaid label via the link below:

Just follow these steps.

For orders above €500 that are returned, an additional administrative fee will be charged. This applies to payments made through external payment providers such as PayPal and Mollie.

Returning an item is simple. Just follow these steps.

Just like a nice handbag, you shouldn't put a school backpack in the washing machine! In order to give our bags the spotlight they deserve throughout their lifespan, we have teamed up with the renowned Belgian company Eres to develop a unique cleaning formula. The Jeune Premier Cleaner is a handy 100 ml spray. You can easily spray it onto all Jeune Premier fabrics and rub it in with a damp cloth for excellent results!